Our Customer Promise
The standards we publish, measure and expect to be held to.
Good service should come with clear commitments
Anyone can promise good service. We prefer to be clear about what you can expect from us, from response times and same-day despatch to dedicated support and keeping you informed.
A real response to every sales enquiry
Enquire during working hours and you will hear from a member of our team within 24 hours. No automated replies, just straightforward help from someone who knows the business.
Priority technical support
If your plate-making equipment goes down, it can stop business. During working hours, technical issues are prioritised with a response within one hour.
Order by 15:00
Orders received before 15:00 are despatched the same working day, helping you keep stock moving and customers on the road.
A named contact who knows your business
Every account has a regional manager with a direct number. Someone who knows your account, your area and your requirements.
Legislation changes, without the chasing
When standards, DVLA guidance or supplier obligations change, we will help you understand what is changing and what it means for your business.
Clear communication. Reliable follow-through.
From everyday enquiries to more involved requests, we keep you informed, take ownership and make sure things keep moving.
Held to a standard we missed?
Call your regional manager, or head office on 01252 749808. It gets looked at.